Booking & Cancellation Terms

Booking Terms:

Bookings for our properties can be made via our website, 3rd party platforms (Booking.com, AirBnB, Expedia, VRBO, Flatio, etc.), per email or via Whatsapp. Always check the calendar availability on the Arode website (updated every 3 minutes with all platforms!), before placing a booking request. Bookings are only valid after they have been accepted by us in written form, and are only final after the (first) (down)payment has been received. If this first (down)payment is not received in time, the booking will be cancelled/disregarded (no fees apply).

Standard Booking
When placing a standard booking, a 50% down-payment of the total booking price has to be paid within 5 days of us accepting your booking. The remaining 50% has to be paid no later than 1 month before arrival. If the final payment is not received in time, the booking will be considered cancelled at the due date and cancellation fees will apply! If your booking is prior than 7 days in the future, full payment has to be received within 24 hours after booking.

Non-Refundable Booking
When your booking is over 14 days in the future, you can opt to make your booking Non-Refundable. Non-Refundable bookings will get a 5% discount on the nightly rates (excluding optional services, tourist taxes and cleaning fees). Non-Refundable bookings will need to be paid 100% within 5 days of us accepting your booking.
As the name states, this booking is Non-Refundable, meaning that if you cancel your booking after the reconsideration period, you’ll forfeit/loose your payment. However, it is possible to change the date once and/or change the accommodation of your Non-Refundable booking.

Booking payments can be made via IBAN bank transfer, Paypal (no fees if send as friend, fees will apply if paid for as a service) or Bitcoin. Cash payment is only possible in exceptional cases for a last-minute booking, and only after prior approval from us.

For bookings to be finalized, we need at least the following information from the booker: full name, full postal living address, birth date, phone number and email address. We also need to know the exact dates of your stay, the amount of adults and children staying, and the children’s age. For tourist tax declaration purposes we might require extra information (guest names and birth dates) at a later stage.

A confirmed booking gives you the right to use the specified accommodation for the specified dates for the specified amount of people as a holiday location or a short (or mid) term stay. This right is only valid as soon as full payment has been received and as long as all terms are met. For the accommodation specifications and features the listing information provided on arode.net at the time of confirmation is leading.
It is not allowed to stay longer than specified in the confirmation/contract and under no circumstances will the booker or any of his guests gain regular renter’s rights. Longer stays will only be accepted after written confirmation from Arode, the property owner and/or the local host. After correct payment is made, the original confirmation/contract is deemed to be amended to the new set end date of the confirmed extension of the stay, also if no new (complete) document is provided.

A booking can freely be transferred to another person, as long as the original booker informs us in written form, and provides all required personal information from the person that takes over his booking. If a booking is not fully paid yet, we also need written confirmation from the person taking over the booking that he/she agrees to all terms and (payment) conditions as set in the original booking.

Deposit:

Most of our accommodations require you to pay a damage deposit. If this is applicable, it is noted in the accommodation listing along with the deposit amount. Deposits need to be paid at least 3 days prior to arrival (per IBAN bank transfer or Paypal Friend transfer), or at some accommodation can be paid in cash upon arrival. If you want to pay the deposit in cash, please inquire beforehand if this is accepted at your holiday home. Under normal conditions, this deposit will be returned to you by bank (or Paypal) no later than 14 days after check-out.

However as booker of our accommodation you are liable for the conduct of you and your guests, and to keep the accommodation and all its inventory the way it was upon arrival. If any (kind of) damages or cleaning costs should arise during your stay, items are found missing, due to any event the accommodation can not be rented out for a certain period after your stay, or third parties will need to be compensated, those costs will be deducted from the deposit and the remainder will be returned. The deposit return period can be extended in cases where we need to receive quotes or invoices from third parties or damage inspectors to determine the costs occurred. If damages exceed the deposit, you are also liable for any costs that can not be covered by the deposit and payment of those costs is due within 14 days after we have communicated these to you.

On bookings made via external platforms, the change and cancellation policies as listed on those external platforms will apply. These may differ from our standard change and cancellation policies, as laid out below.

Booking Changes:

All booking changes are free up to 4 months prior to your stay. After that (and after the reconsideration period has passed) costs can apply if you change your booking.

Number of guests
Are you coming with less or more people and is the booking price based on the number of guests? Then changes in the amount of guests can be made freely until 72 hours before 15:00 (local time) on the day of your arrival. You’ll only pay for the amount of people known to us 3 days prior to your stay (unless you’re actually coming with more).
If your booking price is guest-independent (if you pay a fixed price per night), you can always come with less or more guests as you want (as long as it’s within the maximum capacity), but do let us know so we have enough beds ready for your guests.
If tourist tax is not included in the standard nightly rate of your accommodation, tourist tax will always have to be paid for the actual amount of people staying. If the amount due is more than what is prepaid, this has to be paid in cash upon your arrival. If you overpaid, you’ll be reimbursed by bank.

Length of your stay
If you want to extend the duration of your stay and the accommodation is still available at those dates, this can be done free of charge. You’ll only have to pay the regular costs for the extra night(s). If because of your extension you become applicable for long-stay ((7,) 14 or 30+ days) discounts, those discounts will only apply to the added dates and not to your original booking.
If you want to shorten your stay, the cancellation fees apply, but only for the nights you’ll not be staying.

Date
Date changes can be made free of charge up to 14 days prior to your stay. For date changes between 14 and 5 days prior to your stay, half of the cancellation fees will apply. Date changes later than 5 days prior to your stay will not be accepted. Date changes for non-refundable bookings can only be made once, for standard bookings you can have date changes as many times as you need to.
If the rates for the new dates are more expensive than the originally booked dates, the difference has to be paid by the booker. If the rates for the new dates are cheaper than the originally booked dates, the booking price will not change.
A change of date can only be made as long as the new dates are still all available. If the requested dates are not available and you therefore want to cancel your booking, the cancellation fees apply.

If you want to change the dates but you don’t know the new dates yet, for a standard booking we can put your booking ‘on hold’. This means your payments towards your booking (minus cancellation fees, if those apply) are put aside as a credit for a one-time future use. When you have later decided on the new dates for your stay, this credit can be applied as a partial or full payment for your new stay. It can even be used for one of our different accommodations, if you want to. The (remainder of a) credit will not be paid out, and the credit will be nullified if it is not used within 3 years of your original stay’s check-out date.

Accommodation
If you want to change your accommodation to any other Arode-owned property, this can be done free of charge up to 3 days prior to your stay. If the new accommodation is more expensive, the difference has to be paid by the booker. If the new accommodation is cheaper, only half of the difference will be refunded to the booker.
Some properties listed on this website are not owned by Arode, but by affiliates. Affiliated properties will not have the Arode logos in the photos. If you want to change to an affiliated property, this will be seen as a cancellation, but only half of the cancellation fees apply.

Cancellations can only be done in writing via email or postal service, not by phone, sms or messaging services. The postal stamp or timestamp of the received (e)mail will determine the exact cancellation date/time. Please request a confirmation of the receipt of your email in your email client. Cancellations are only accepted and final after we have (automatically) confirmed receipt of the cancellation request.

Reconsideration period:

To provide a safe-booking experience at Arode, a reconsideration period applies on most of our bookings. This reconsideration period means you can change or cancel your recently placed booking without any fees within a specific period of time. This in case you change your mind, booked dates don’t match with available flights, not all participating persons agree with your booking, or whatever reason you may have. This reconsideration period starts the moment we have a) confirmed your reservation or b) received your payment, whichever comes first. This reconsideration period is no legal obligation but an extra service Arode provides for you so you can book safely.

• If the stay is more than 30 days in the future, you’ll have a 72 hour reconsideration period.
• If the stay is between 30 and 7 days in the future, you’ll have a 24 hour reconsideration period.
• If the stay is within 7 days, there is no reconsideration period.

If you have already paid before you reconsidered (within the reconsideration period), your payment will be returned to you in full within 5 working days.

Cancellation Fees:

Cancellation fees will be calculated on the total booking price of your reservation. This booking price is including VAT (where applicable), reservation, payment and platform fees, and optional external services (maid service, (airport) transfers, catering, tickets, etc.). This booking price is excluding the deposit, tourist tax, cleaning fees, pre-ordered optional internal services (extra beds, towels or bed linnen) and paid facilities (grill, sauna, etc.). The mentioned fees/options will only be deducted from the calculated booking price if they’re not included in the standard reservation price!

Cancellation fees only apply after the reconsideration period has expired.

• For cancellations up to 4 months prior to the stay, cancellation is free!
• Between 4 and 3 months prior to the stay, the cancellation fee is 25%.
• Between 3 and 2 months prior to the stay, the cancellation fee is 40%.
• Between 2 and 1 month(s) prior to the stay, the cancellation fee is 60%.
• Between 1 month and 14 days prior to the stay, the cancellation fee is 75%.
• Between 14 and 5 days prior to the stay, the cancellation fee is 85%.
• For cancellations within 5 days prior to the stay, the cancellation fee is 100%.

For Non-Refundable bookings (where applicable), the cancellation fee is always 100%.

For standard (Digital Nomad) Co-Living bookings, we use more flexible cancellation terms. You can change or cancel your booking for free up to 5 days prior to your stay, after that the cancellation fee is the regular 100%.

Cancellation after a prior date change
If a rescheduled booking is eventually cancelled, the cancellation fee will be calculated for (each of) the rescheduling date(s) and the final cancellation date. The highest of those calculations will determine the cancellation fee.
For example: if 3 weeks before the original date a booking of 1000 Euro is rescheduled to a later date (at that point in time a cancellation would have cost 750 Euro), and 2,5 months before the new date the booking (now costing 1200 Euro because of more expensive dates) is cancelled (the calculated cancellation fee would be 480 Euro at this point), the final cancellation fee will be set to the original 750 Euro (the highest of the two).

Cancellation Insurance:

If you want to be safe in case anything happens that prevents you from attending your booking with us (such as medical or family situations, cancelled flights, strikes, natural disasters, pandemics or worst case scenario a war), we highly recommend you to get a cancellation insurance on your booking. With such an insurance you will be compensated in case you need to cancel unexpectedly with us later on. Arode can not supply you with such an insurance, but you can get these insurances at your local insurance agent. Be aware that you will need to get cancellation insurance within about a week after booking, it will (most probably) not be possible to get it afterwards.
And whilst you’re on it, we also highly recommend you to get travel insurance in case anything happens whilst you’re on vacation, just to be on the safe side. It can cover medical expenses, but also stolen luggage or broken phones. Travel insurance will generally just cost you somewhere between 5 and 30 Euro per person, or even less with a family package.